Legal Framework

/ 01A Secure Digital Vault — ManaSoft 360 provides a secure digital vault for your business records. All sales, guest details, and financial data are protected with end-to-end encryption. This ensures your information remains private and accessible only to you.

/ 02Independent Operations — Our role is to maintain the technology and ensure system uptime. The system is designed so that your daily revenue and internal financial records are for your eyes only. ManaSoft 360 does not monitor your books or your daily commercial performance.

/ 03Professional Respect — In alignment with the Tanzania Data Protection Act, your business data is treated with absolute confidentiality. We do not track your trends, analyze your profits, or share your data with third parties. You maintain total control over your information at all times.

/ 04Data Sovereignty — Your "digital truth" is protected at the source. This architecture ensures that your records are safe, backed up, and completely confidential. ManaSoft 360 provides the foundation for your growth while strictly respecting your business boundaries.

/ 01ManaSoft 360 grants you a non-exclusive license to use our digital ecosystem for your business operations. All data structures, software code, and the 'ManaSoft 360' branding remain the exclusive property of ManaSoft 360 Company Limited

/ 02Our systems are designed to provide 360° visibility and operational standards. While ManaSoft 360 provides the tools for transparency and revenue protection, the business owner remains responsible for the final oversight of their staff and physical transactions

/ 03Access to the Mana 360 ecosystem is provided on a subscription basis. We are committed to maintaining a secure digital foundation and high system uptime for your records; however, continued access to premium features and data backups requires an active subscription plan

/ 01You own all property and guest data entered into the ManaSoft 360 platform.

/ 02You may request a full export of your data at any time via the dashboard or by contacting HQ.

/ 03Upon account termination, your data is retained for 90 days before permanent deletion.

/ 01To request deletion of your ManaPMS account and data, open the ManaTaps app → Settings → Privacy & Security → Delete My Account, and confirm.

/ 02Alternatively, email support@manasoft360.com from your registered email or phone number with the subject "Account Deletion Request".

/ 03Your account is deactivated immediately. If you own a hotel, deleting your account also suspends that hotel — transfer ownership first from Staff Management if you want it to keep operating.

/ 04Your personal data (name, email, phone, activity history) is permanently deleted within 90 days of your request. Financial and transaction records required by tax and accounting law are retained for the period those laws require, even after your account is deleted.

/ 01ManaSoft 360 Company Limited sells software subscriptions to registered hospitality businesses. All plans — ManaPMS, the AI Suite add-on, the fiscal (VFD) add-on, website publishing and messaging credit bundles — are prepaid for the billing period selected at checkout, and activate as soon as payment is confirmed.

/ 02Failed and duplicate charges are always made good. If your mobile money account is debited but the subscription does not activate, we activate the subscription you paid for within forty-eight (48) hours of you contacting us, at no extra charge. If you were charged more than once for the same order, or you no longer wish to continue, you choose: the value is credited to your ManaPMS account balance and extends your expiry date, or it is refunded to the mobile money number that was debited within seven (7) business days. Contact support@manasoft360.com or +255 676 020 325 with your order reference.

/ 03Every request is verified before a refund is issued. We check each claim against our own transaction records and those of our licensed payment provider, and refunds are paid only to the mobile money number that was originally debited. Where a payment fails or is delayed for reasons outside our control — an incorrect number or amount entered at checkout, insufficient funds, or a fault, delay or outage at your mobile money operator — we will help you complete or re-initiate the transaction, and any refund is made less the mobile money transaction charges that are not recoverable by us. Where the failure is caused by ManaSoft 360 or our systems, you are refunded in full with no deduction.

/ 04Activated subscription periods are non-refundable. Once a period has been activated and the platform made available to your property, the fee for that period is not refundable in whole or in part, including where the platform is not used.

/ 05You may cancel at any time. Cancelling stops all future billing immediately. Your subscription stays fully active until the paid expiry date already on your account, and no further charge is taken after that date.

/ 06Downgrades and room-count reductions are settled as account credit, not cash. Where a change lowers your rate part-way through a paid period, the unused value is credited to your ManaPMS account balance and automatically extends your expiry date. Account credit is not redeemable for cash.

/ 07Prepaid messaging credits and one-off website publishing fees are non-refundable once the credits have been loaded to your account or the website has been published.

/ 08Billing disputes must be raised within thirty (30) days of the transaction date. Write to support@manasoft360.com or call +255 676 020 325, quoting your property name and the order reference shown in your dashboard under Subscription → Payment History. We acknowledge every dispute within two (2) business hours during working days.

/ 01Account details - your name, and the phone number or email you sign up with. Your password is stored as a salted hash; Guza never stores or can read your actual password.

/ 02Shop details - your shop's name, location (region, district, landmark), category, and TIN if you provide one at registration.

/ 03Business data - the sales, inventory, customers, staff and financial records you enter while using the app. This is YOUR shop's data: Guza does not analyse your revenue, profits or trends, and does not share it with any third party.

/ 04Identity and tax documents - if you register for fiscal (TRA/VFD) receipt printing, Guza collects the documents TRA requires: your National ID (NIDA), TIN certificate, business license, and VFD registration letter. These are stored privately and used only to complete that registration.

/ 05Payment information - subscription payments are processed by AzamPay, a licensed Tanzanian payment provider. Guza receives confirmation that a payment succeeded or failed, never your mobile money PIN or full account credentials.

/ 06Verification codes - a one-time SMS code (via Beem Africa) when you register a phone number or sign in on a new device.

/ 07Device information - a device identifier and label when you choose "remember this phone" for PIN sign-in, so Guza can recognise that device later.

/ 08Camera, photos and Bluetooth - the camera scans barcodes. Pictures you choose to add (item photos, your receipt logo, registration documents) are stored with your shop's data. Bluetooth is used only to connect to your receipt and sticker printer.

/ 09Crash and error reports - technical details (what screen, what error) sent automatically if the app crashes, to help fix bugs. These never include your shop's financial data.

/ 01You own all the business data you enter into Guza.

/ 02Your business data (sales, inventory, customers) is never analysed, compared against other shops, or shared with any third party by Guza or ManaSoft 360.

/ 03You may request a full export of your data at any time by contacting support.

/ 01To delete your account and data, open the Guza app → Settings → Account → Delete my account, enter your password, and confirm.

/ 02If you can no longer open the app, email support@manasoft360.com from your registered phone number or email with the subject "Guza Account Deletion Request" instead.

/ 03Your account access is suspended as soon as you confirm (or, by email, once the request is confirmed). If you own a shop, deleting your account also suspends that shop.

/ 04Your personal data (name, phone or email, identity documents, activity history) is permanently deleted within 90 days of your request. Within that window, you can contact support to restore your account instead. Financial and transaction records required by Tanzanian tax law are retained for the period that law requires, even after your account is deleted.